In Billings, Montana, the animal shelter is looking to create better service that will both help its customers and the pets they take care of. The city of Billings handed over the animal shelter to a private organization which will focus on customer service in order to save lives of animals. They'll be open longer hours and more days in order to allow more people to come in to adopt the pets. They'll also focus on recruiting volunteers and promoting foster programs with animal rescue groups. This case of customer service not only helps out the animal shelter's customers, but also serves in providing the pets with a better life.
Source: Billings Gazette